Orders

1. Can I add an item to my order?

Yes, you can. Customers can add items to their order if they have not already received their products, this will be in the form of a new invoice with the current promotion at the time. Your orders will be linked and delivered together with one core delivery fee. There may be extra delivery charges associated with additional products, depending on the quantity or size of these extras. Please note that by adding or making changes to your order, the estimated delivery time might be changed, subject to availability.

 

2. I want to purchase online – how do I know if my item is in stock or how long the lead time is?

Please visit on individual product page on website for current ETA. Please note ETA can be change due to unforeseen circumstances which is beyond our reach.

3. Can I update the details of my invoice?

Yes, you can. Simple email your requests to info@carlislefurnitureandbeddinbg.au and our customer support team will update your details accordingly.

4. Can I put my order on hold?

Yes, you certainly can put your order on hold for up to 30 days given your order is paid in full at the time purchase. There after a $5 storage fee per cubic meter per day will be invoiced. Carlisle furniture and bedding there after has the right to cancel your order

5. How do I know when my pre-order item is back in stock?

We understand sometime waiting could be a bit frustration particularly when you are eagerly waiting for your beautiful piece of furniture. so we are,

As soon as your item has been restocked in our warehouse, we will be in contact via phone or email to let you know that we are preparing your pre-order. 

Please note - orders must be fully paid before being scheduled for dispatch of delivery or Click & Collect.

6. How do I place a Pre-Order?

Pre-order can be placed as a usual order either online or in store. Please note it is required to pay in full if ordering online or pay 50% deposit if placing order in store. Please speak to staff for more information .

7. Why does my item say 'Pre-Order'?

unfortunately either we ran out this products or it is on the way to Australia from our supplier.

for our customer convenience to understand the current lead time Carlisle furniture and bedding has provided ETA on each product.

8. Can you deliver outside Victoria, Australia.

No, Sorry ! Our Delivery service is limited to Victoria , Australia only at this stage. Although, Customer can click and collect from our Pakenham only showroom within 1-2 weeks. Store will contact to Customer once order is ready for pick up.

We apologized for customer's  inconvenience.   

Shipping & Returns

1. Can I request a specific time for delivery?

Unfortunately, due to our large quantity of deliveries it is difficult to specify an exact time. Circumstances such as traffic, time spent at previous deliveries and other issues outside of the driver’s control can substantially alter the anticipated time of delivery. We do however offer a service where our drivers will call 1 hour prior to delivery. In most cases this gives the customer the opportunity to get home and meet the driver.

2. I have selected CLICK and COLLECT – can I collect my goods at any time?

Due to a number of factors we need to ensure our warehouses are manned safely so this means we can only operate on designated and specified times.

Pick up times is Monday-Saturday 11am to 2pm.

3. I have not received my order, can I cancel it?

If prior to taking possession of your purchase you wish to cancel your order, there will be a 30% cancellation fee of the total purchase value. Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

4.Can I put my order on hold?

Yes, you certainly can put your order on hold for up to 30 days given your order is paid in full at the time purchase. Thereafter a $5 storage fee per cubic meter per day will be invoiced. Carlisle furniture and bedding thereafter has the right to cancel your order.

5. Can I return the item back to a showroom or warehouse?

Of course! Please contact our store first as our staff will need to ensure the product is in its original packaging and condition in order to process the necessary thereafter.

6. I don’t have the packaging, can I still return the product?

No, the product must be in original packaging and condition. This means you have not assembled, used, damaged, laundered or washed any of the goods.

7. My order arrived damaged, what do I do?

For all faulty items, the product must be kept with the customer unless instructed by customer support staff to return. A refund or replacement will not be issued until the item has been returned and checked back into our warehouse or a store. 

Payment

1. Do you offer finance and what options are available?

Yes, we have a number of finance options for you to explore and can tailor a package to every need. Just speak to one of our sales staffs.

2. Can I pay my balance on delivery?

No, we are unable to release any products from our warehouse you purchased until it is fully paid.

 

3. What payment methods do you accept?

Online Transactions:

We accept Credit Card, Humm, Afterpay, PayPal, Zip Money, or Zip Pay for online and instore orders; paid in full at the time of purchase. Other identification may be required to avoid fraudulent transactions.

In-store Transactions :

We accept Cash, Credit Card (including AMEX ), Eftpos, Afterpay, Humm, Zip Pay, Zip Money as well as direct deposits to our bank account (the ‘Payment Gateway Provider‘). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

4. Can I pay for my order with credit card over the phone?

Yes, you can. Please speak to our customer service during business hour to make a payment over the phone. 

More Information

Click & Collect Information

Yes, we offer click and collect. While all items can be collected from our regional warehouse, smaller items can be collected from our stores.

Smaller items such as a bedside or a table lamp, items that can easily fit into a standard car, can be collected from any store or warehouse location and certain larger items can only be collected from our warehouses and larger stores.

If you are picking your order up from a store, please bring enough muscle with you to load your purchase into your vehicle as our team members will be unable to assist. Please also bring blankets and tie downs to ensure your purchase can be safely transported home.

When your order arrives in store, our store teams will be in contact to arrange the pickup with you, this may be via SMS, email or phone call. All items must be collected within 7 days of arriving at store.

For click & collect orders being collected from a warehouse, a member of our team will contact you after your order has been confirmed to organise a convenient date for your collection.

In all cases, you will also need to present valid photo ID to collect your order.

See here for more information on click and collect.

FAQ's & Returns

What is your Return/Refund Policy?
Can I cancel my order?
Can I return my order?

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