TIMBER CARE INSTRUCTIONS:

Timber finishes are hard and durable but not indestructible. Some simple care and maintenance will ensure that the product you have purchased performs satisfactorily.

Regular Care

Timber finishes will change tone over time. Lighter finishes can darken or yellow slightly and darker finishes may lighten. This process can be minimised by taking the following care precautions. Avoid placing timber furniture in direct sunlight or in very brightly lit rooms. Keep at least 30cm away from direct heat sources. Avoid conditions of high temperature and high humidity. Avoid surface contact with sharp or abrasive objects as these will leave irreparable scratches which are not covered by your warranty. Use protective coasters, cushioning bumpers or placemats under lamps, picture frames, ornaments and other accessory pieces to avoid scratching surfaces. Do not allow liquid to stand on surfaces. Mop up all spillages immediately.

Spot cleaning

Dust regularly clean soft dry cloth. For harder to remove soiling, dampen a clean soft cloth with warm soap water and wipe over the surface and wipe dry of remaining fluid immediately. Do not use abrasive, acidic, caustic or spirit cleaners as they will damage the surface and void your warranty.
If you have any doubt as to how to clean or care for your furniture or care for a specific incident involving your furniture, please refer to the store of purchase or seek professional advice.

LEATHER CARE INSTRUCTIONS:

Natural markings, wrinkling, stretching, or variations in grain or colour of leather are not subject to this warranty. These are nature’s signature of the conditions applying prior to tanning and prove the authenticity of the leather. These distinguishing marks should not be considered as defects. Visible defects such as rubs, tears, or holes must be reported to the retailer within 7 days of receiving the product.

Regular Care

Protect from direct sunlight. Keep at least 30cm away from direct heat sources. Routinely vacuum (weekly) with a soft brush attachment to remove dust and debris. Wipe over with a damp soft, clean, dye fast cloth.

Cleaning

Do not remove cushion covers for separate cleaning or washing even though they may have zippers. Remove liquid spills immediately by blotting with a soft dry absorbent cloth or sponge. Clean by wiping over with a soft cloth dampened with soapy water. Wipe away excess liquid with a soft dry cloth and allow cleaned area to dry in the shade away from direct heat. Do not rubbed excessively or use abrasive materials. Branded vinyl or leather cleaner can also be used, carefully following the manufacturer’s instructions.
Do not use abrasive powders or pastes, spirits or alcohols. Do not clean with
on-site hot water extraction or drycleaning machines. For persistent marks seek professional advice.

FEATHER AND FOAM CARE INSTRUCTION:

• Congratulaons on purchasing your new feather overlay and foam lounge
• The ultimate in relaxed comfort and feel that only feather can offer.
• Please maintain the appearance of your lounge by plumping and patting your cushions on occasion to stop the cushions from looking limp and flat.
• This is a natural effect of feather overlay cushions.
• Sit back relax and enjoy the ultimate comfort for many happy years to come.

FABRIC/SYNTHETIC CARE INSTRUCTIONS:

Cleaning

Do not remove cushion covers for separate cleaning or washing even though they may have zippers. Remove liquid spills immediately by blotting with a soft dry absorbent cloth or sponge. Clean by wiping over with a soft cloth dampened with soapy water. Wipe away excess liquid with a soft dry cloth. Allow cleaned area to dry in the shade and away from direct heat prior to use. Do not rubbed excessively or use abrasive materials. Branded fabric cleaner can be used, ensuring that manufacturer’s instructions are carefully followed. Do not use abrasive powders or pastes, spirits or alcohols. On-site hot water extraction or drycleaning machines may be used with extreme care and careful adherence to the machine instructions. Use only upholstery detergent. Damage resulting from incorrect use is not covered by warranty. For persistent marks seek professional advice. Re-application of soil-resist treatments may be necessary after cleaning and are not covered by this warranty. Professional cleaning is highly recommended.

Spot Cleaning

Remove spills and stains as soon as possible. Gently scrape off any soil or mop up any liquid from the surface of the fabric. Apply proprietary cleaning agents strictly according to instructions to remove the spill residue. Do not rubbed excessively or use abrasive materials. Do not saturate the fabric or interior cushioning with water or other cleaning liquids. May be spot cleaned with dry cleaning solvent but test on a hidden area first. For persistent marks seek professional advice.
Pilling
Can occur occasionally as result of normal daily usage and should not be considered as a fault. Fibre pills can be removed using a battery operated pilling tool available from most haberdashery stores. Carefully follow manufacturer’s instructions to avoid damaging the fabric.

OUTDOOR CUSHION CARE INSTRUCTIONS:

• Do not remove cushion covers, even when zippers are present.
• Do not machine wash, tumble dry or dryclean.
• Do not use solvents, spirits, dishwashing liquid or laundry detergents. Branded cleaning
agents may be used in accordance with manufacturers instructions but a non-visible area should be
test cleaned first to ensure cleaner does not cause damage.
• Do not stack or store cushions when damp or wet. Store in a dry area.
• Although designed for outdoor use, sunlight and the outdoor environment will fade and
deteriorate the fabric, as it will all materials. The strength and length of exposure will
determine the rate of fade and deterioration. Whenever possible store cushions away from sunlight
and outdoor elements to prolong the life of your purchase.

Spot cleaning

Remove spills immediately by blotting with a clean absorbent cloth or paper towel. Do not rub the spill as it will drive the spilt material into the cushion fabric. Remove remainder of spill with damp cloth and clean as per the regular cleaning instructions. Spot cleaning
Flip and move cushion seating positions regularly to share wear across all surfaces. Regularly, as required, clean cushions by hand (do not remove covers) using warm soapy cloth and rinse with clean water. Avoid excessive rubbing. Allow covers and internal fillings to dry before use or storage.

WICKER/ TEXTILENE CARE INSTRUCTIONS:

Resin wicker and textilene furniture requires very little maintenace to keep it looking like new.
For daily care and spills, simply wipe clean using a soft, dry cloth. To remove dirt and grime,
simply rinse with fresh water or periodically clean using a sponge and mild detergent solution as
required.
To protect the finish, avoid the use of abrasive chemicals harsh cleaners, rough cleaning pads and polishes.

PAINTED SURFACES CARE INSTRUCTIONS:

Painted finishes are hard and durable but not indestructible. Some simple care and maintenance will ensure the product you have purchased performs satisfactorily.

Regular Care

Painted finishes will change tone over time. Lighter finishes can darken or yellow slightly and darker finishes may lighten. This process can be minimised by taking the following care precautions.. Avoid placing painted furniture in direct sunlight or in very brightly lit rooms.
Keep at least 30cm away from direct heat sources. Avoid conditions of high temperature and high humidity. Avoid surface contact with sharp or abrasive objects as these will leave irreparable scratches which are not covered by your warranty. Use protective coasters, cushioning bumpers or placemats under lamps, picture frames, ornaments and other accessory pieces to avoid scratching surfaces. Do not allow liquid to stand on surfaces. Mop up all spillages immediately.

Cleaning

Dust regularlean soft dry cloth. For harder to remove soiling, dampen a clean soft cloth with warm soap water and wipe over the surface and wipe dry of remaining fluid immediately. Do not use abrasive, acidic, caustic or spirit cleaners as they will damage the surface and void your warranty.
If you have any doubt as to how to clean or care for your furniture, please refer to the store of purchase or seek professional advice.

EUCALYPTUS TIMBER CARE INSTRUCTION:

  1. Ensure all bolts are tightened periodically, as the harsh Australian climate will cause timber to expand and contract loosening the bolts.
  2. Avoid placing hot items directly on the tabletops as this could cause discolouration, always use a coaster or trivet.
  3. Do not allow liquid to stand on surface. Clean up all slippages immediately.
  4. Periodic cleaning of your eucalyptus furniture will help prevent mildew, spores with mould and general dirt from build-up. Wash with mild soap and water using a cloth or a soft plastic brush. Rinse well with water and dry with a clean cloth. Clean in the direction of the grain. Do not use a pressure cleaner as this will damage the wood.
  5. Over time, as the timber settle and weathers, natural expansion and contraction of the wood can result in small cracks or “checking” along the grain of the wood. This is part of the natural aging process of the timber. This does not affect the furniture structure or durability and is not a product fault.
  6. The timber has an outdoor polyurethane finish applied for protection. This will need to be re-applied every 12-18 months to maintain the protective finish. Consult your local hardware store to recommended as suitable product.

More Information

Click & Collect Information

Yes, we offer click and collect. While all items can be collected from our regional warehouse, smaller items can be collected from our stores.

Smaller items such as a bedside or a table lamp, items that can easily fit into a standard car, can be collected from any store or warehouse location and certain larger items can only be collected from our warehouses and larger stores.

If you are picking your order up from a store, please bring enough muscle with you to load your purchase into your vehicle as our team members will be unable to assist. Please also bring blankets and tie downs to ensure your purchase can be safely transported home.

When your order arrives in store, our store teams will be in contact to arrange the pickup with you, this may be via SMS, email or phone call. All items must be collected within 7 days of arriving at store.

For click & collect orders being collected from a warehouse, a member of our team will contact you after your order has been confirmed to organise a convenient date for your collection.

In all cases, you will also need to present valid photo ID to collect your order.

See here for more information on click and collect.

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