SHIPPING POLICY

 Thank you for visiting and shopping at Carlisle Furniture & Bedding. The following information sets out the terms and conditions that constitute our Shipping Policy.

 Processing your Order

 An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

 Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within specific time frame. We will take 1-2 days to handle the product if available. We will contact you for some reason if there are any delays or product is not available. Dependent on location delivery will be between 4-7 business days.

 Shipment Locations:

we ship Victoria wide only at this stage. we are unable to deliver to P.O.Box address or Parcel Locker

 Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

 Tracking Options

Carlisle Furniture & Bedding aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. Delivery driver will also contact you on provided phone/mobile number on the day of delivery. Please keep your phone visible and handy.

 Damages

Please check the item thoroughly before taking it home or else we will not be responsible for any later damage .If there is any damage to the packaging on delivery, contact us immediately at info@carlislefurnitureandbedding.au or call us on 0420756001.

 

                                      Pickup Policy:

  1. Pickup service is free of cost.
  2. We will take 3 to 4 business days to handle the product and make it available to pick up for customer from our warehouse.
  3. Please check the item thoroughly before taking it home or else we will not be responsible for any later damage.
  4. We are not liable to provide any mode of transportation or whatsoever upon pickup.
  5. Please bring extra hand to load the items as we are unable to assist for loading the items due to OHS.

 

.

More Information

Click & Collect Information

Yes, we offer click and collect. While all items can be collected from our regional warehouse, smaller items can be collected from our stores.

Smaller items such as a bedside or a table lamp, items that can easily fit into a standard car, can be collected from any store or warehouse location and certain larger items can only be collected from our warehouses and larger stores.

If you are picking your order up from a store, please bring enough muscle with you to load your purchase into your vehicle as our team members will be unable to assist. Please also bring blankets and tie downs to ensure your purchase can be safely transported home.

When your order arrives in store, our store teams will be in contact to arrange the pickup with you, this may be via SMS, email or phone call. All items must be collected within 7 days of arriving at store.

For click & collect orders being collected from a warehouse, a member of our team will contact you after your order has been confirmed to organise a convenient date for your collection.

In all cases, you will also need to present valid photo ID to collect your order.

See here for more information on click and collect.

FAQ's & Returns

What is your Return/Refund Policy?
Can I cancel my order?
Can I return my order?

Subscribe to get $100 off on your first order
Enter your email below to Subscribe
    SUBSCRIBE
    I have read and agree to the website Term and Condition and Privacy Policy