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RAPHAEL

RAPHAEL

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Click & Collect Information

Yes, we offer click and collect. While all items can be collected from our regional warehouse, smaller items can be collected from our stores.

Smaller items such as a bedside or a table lamp, items that can easily fit into a standard car, can be collected from any store or warehouse location and certain larger items can only be collected from our warehouses and larger stores.

If you are picking your order up from a store, please bring enough muscle with you to load your purchase into your vehicle as our team members will be unable to assist. Please also bring blankets and tie downs to ensure your purchase can be safely transported home.

When your order arrives in store, our store teams will be in contact to arrange the pickup with you, this may be via SMS, email or phone call. All items must be collected within 7 days of arriving at store.

For click & collect orders being collected from a warehouse, a member of our team will contact you after your order has been confirmed to organise a convenient date for your collection.

In all cases, you will also need to present valid photo ID to collect your order.

See here for more information on click and collect.

FAQ's & Returns

What is your Return/Refund Policy?
Can I cancel my order?
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